IT Support Specialist

Company Overview

Headquartered in Bensalem PA and founded in 1999, EDA Contractors holds an extensive portfolio of experience related to the exterior envelope of commercial, institutional, and industrial buildings. EDA achieves excellence by integrating design Knowledge, continuous training, and accountability into every facet of the company.

EDA provides a wide range of comprehensive services: Air & Vapor Barriers, Green Roof Systems, Masonry, Glazing, Repair & Maintenance, Roofing & Sheetmetal, Siding& Wall Panels, Slate & Copper Roofing, and Waterproofing.

EDA is a growth and customer-oriented organization. We are proud to foster a workplace culture that has been recognized with several Top Workplace awards.

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Job Responsibilities

Technical Support

·        End User Support: Provide technical assistance to employees via phone, email, remote access, or in person for hardware, software, mobile, VoIP, and network issues.

·        Incident Management: Diagnose, troubleshoot, and resolve issues related to desktops, laptops, mobile devices, VoIP, printers, etc.

·        Ticketing System: Log, track, and document all support requests and resolutions in company helpdesk solution, SolarWinds Service Desk.

·        System Configuration: Build, set up, and configure all new or upgraded computers, mobile devices, VoIP, and related hardware according to role specific and company standards.

·        Software Installation and Updates: Install, update, and troubleshoot standard applications such as Microsoft Office 365 (Outlook, Excel, Word, Teams, etc.),Adobe Acrobat, Bluebeam, SonicWall VPN client, and other business-specific software.

·        User Account Management: Create, assign, modify, and disable user accounts and access permissions in systems and services like Active Directory, Microsoft Office 365, Verizon Wireless and VoIP, Bluebeam, Dropbox, and other business-specific platforms and subscriptions.

·        Network Troubleshooting: Assist with diagnosing connectivity issues related to wired or wireless networks, VPNs, and basic firewall rules.

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Maintenance and Operations

·        Hardware Assessment: Perform routine maintenance, upgrades, and replacements for company and user IT equipment.

·        Procurement: Purchase all IT hardware and software and perform monthly financial reconciliation and departmental cost allocation.

·        Asset Management: Maintain accurate inventory records of IT hardware and software and renewals for IT services and subscriptions.

·        Invoice Verification: Review and approve all invoices related to IT hardware and software, recurring subscriptions, monthly wireless and VoIP services, and any other IT related purchases, subscriptions, or services.

·        Account Auditing: Routinely review company and user information in systems and services like Office 365, Verizon Wireless and VoIP, SolarWinds Service Desk, and other business-specific platforms to validate information is up to date, accurate, and consistent.

·        Security Compliance: Enforce security best practices by assisting users with MFA setup, password resets, and basic cybersecurity awareness.

·        Backup and Data Recovery Support: Assist with backup processes, data restoration, and file recovery when needed.

·        Onboarding/Offboarding: Prepare and deploy IT equipment for new hires and collect/secure equipment for departing employees.

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Collaboration and Support

·        Provide clear and courteous communication with users of varying technical skill levels.

·        Educate employees on IT policies, best practices, and proper use of company systems.

·        Work closely with network, systems, and application teams to escalate and resolve complex issues.

·        Identify recurring issues and suggest improvements to processes, documentation, or technology use.

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Knowledge, Skills, & Abilities

·        Strong customer service skills such as active listening and conflict management.

·        Strong communication skills with the ability to explain technical issues to non-technical users.

·        Strong analytical and critical thinking abilities to troubleshoot and problem solve technical issues.

·        Able to lift 50 pounds, bend, twist, and maneuver into areas to troubleshoot or install equipment.

·        An associate degree or higher, technical certificate(s), or equivalent years of experience in a help desk environment.

·        Experience with Microsoft Office 365 admin portal and user applications (Outlook, Excel, Word, Teams, etc.) and Apple mobile products are a plus.

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Benefits

·        Competitive compensation

·        Paid time off

·        Health insurance with medical, dental and vision

·        401K eligible after 2 months, company matching at 4% after one (1) year of employment

·        Performance based merit increase

·        Tuition Assistance

·        Companywide events

https://youtu.be/xN_qKcxUCvA?si=lqsk0VT7XPzhn8B2

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

EDA Contractors is an equal employment opportunity employer and is committed to a diverse workforce. EDA Contractors does not discriminate on the basis of race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other categories protected by applicable federal or state law. Here at EDA Contractors, we strive to promote and sustain a culture of diversity, inclusion, and belonging every day.

For more information about EDA, please visit our website at www.edacontractors.com

Principals only, recruiters please don’t contact this job post. No phone calls will be accepted.

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